Cas client 22 Février 2021
Le Check-in with love façon REVIER Hospitality Group AG
De nouveaux acteurs apparaissent sur le marché de l’hôtellerie, avec la ferme intention de réinventer l’expérience client et de dépoussiérer les codes. C’est le cas du groupe Revier. Nous avons eu le plaisir d’échanger avec Benjamin Niderberger, responsable Projets pour découvrir la vision du groupe et revenir sur leur parcours de check-in.
Une nouvelle interprétation des classiques de l’hôtellerie
Revier Hotels is a young and dynamic hotel brand, which newly interprets classic accommodation by optimising work processes. Their concept is aimed at the young or young at heart, active people who like to be surrounded by like-minded beings who share the same love for nature and joy for life (no wonders why we love them).
Their newest mountain lodge is perfectly located in the middle of the village center of Adelboden. There, you can expect 86 rooms and 4 different room categories with a view of the fascinating mountain realm. Of course, it wouldn’t be a typical Revier without a cool bar and delicious meals from Josper Grill.
How REVIER offers a memorable guest experience ?
“We inspire people through authenticity
— the soul and character of the Hotels have been established by our staff as well as our guests where together they create a relaxed atmosphere: Come inside, feel like at home and make some new friends. Life should stay simple — there is no contradicting that”.
What were you looking for regarding your check-in experience and how does this enriches your guest experience ?
“Simple, smart, fast and seamless. Following our vision of authenticity and simplicity, we wanted to provide a new check-in experience. One that would remove the classic friction generated by this step along the guest journey.
At Revier, there is no reception, that is why we wanted to make self check-in really easy, whether it is done on mobile before arrival (contactless) or at our check-in terminal on site.
Just in case, our Gang members (yes, that’s how we call us) are always around the corner to help. And now that they are free from administrative tasks, they can truly focus on delighting our guests and enriching their experience”.